This principle emphasizes the ineffectiveness of negativity. Criticism puts people on the defensive and breeds resentment.
Instead, focus on offering constructive feedback and highlighting the positive using positive language and empathy.
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Win people over with sincerity and focus on their interests. Be a good listener, remember names, and smile. Make others feel important by showing genuine interest in them and their goals.Avoid negativity and arguments. Focus on finding common ground and solutions. If you're wrong, admit it.Influence through inspiration. Appeal to people's desires and make them feel like your ideas are their own. Use positive reinforcement and encouragement to motivate them.Overall, the book emphasizes the importance of building relationships based on mutual respect, understanding, and sincerity.
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Similar ideas to Don't Criticize, Condemn, or Complain
However needed it may be, people often view criticism as hurtful and feel attacked. And that puts them on the defensive, meaning they won’t be able to truly absorb what’s being criticized.
That’s why constructive criticism is a helpful skill to develop when dealing with other ...
We aren’t able to make real changes by criticizing people, and we’re instead often met with resentment. It’s important to remember that when dealing with people, we’re dealing not with creatures of logic, but with creatures of emotion, who are motivated by pride and ego.
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