11. Eliminate management by objectives. - Deepstash

11. Eliminate management by objectives.

Look at how the process is carried out, not just numerical targets. Deming said that production targets encourage high output and low quality.

Provide support and resources so that production levels and quality are high and achievable.

Measure the process rather than the people behind the process.

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Deming's 14 Points on Quality Management, or the Deming Model of Quality Management, a core concept on implementing total quality management (TQM), is a set of management practices to help companies increase their quality and productivity.

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