Instead of saying things like, “Michael, you are a liar!” say, “Michael, we both know that what’s been said is far from reality.”
We need to avoid talking too much and only focus on the behaviors of the difficult people we encounter.
This is the best way to help them improve.
Aside from this, we can also use suggestions to show interest in the opinion of the people that we find challenging to deal with.
When we let them express their thoughts, much tension is released.
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