The Joy of Little Surprises

• End on a high note: to make better memories, always consider how you will end an experience.
• More peaks, more memories: getting out there, even if it hurts, can create lasting memories if it leads to an intense payoff. 
• Small bursts will do: we don’t nee...

When we notice some tension in your work relationships, it is better to reset the emotional tone rather than pulling away. Do this by bringing up positive memories with your colleague, which can strengthen your bond and counterbalance the negative feelings so you can express them effectively.

Today, brand perceptions and relationships are increasingly difficult to maintain, due to constraints of limited budgets, a whole lot of options, and audiences who are distracted, disinterested and skeptical. Reciting endless facts and figures cannot hold the audience interest or ensure any...