The Role of Technology - Deepstash

The Role of Technology

Technology can both create and eliminate friction.

Dooley discusses how businesses can leverage technology to automate processes, personalize experiences, and provide instant solutions, thereby reducing friction.

However, he also warns against overcomplicating things with unnecessary technological features that can introduce new friction points.

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talhamumtaz

Today's readers, tomorrow's leaders. I explain handpicked books designed to transform you into leaders, C-level executives, and business moguls.

These 18 key ideas from “Friction” by Roger Dooley provide a comprehensive guide to identifying, understanding, and reducing friction in various aspects of business, ultimately leading to improved customer satisfaction, employee productivity, and overall success.

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