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Most people think they know more than they really do.

Researchers showed that people believe they understand familiar manufactured objects much better than they really do. For instance, if you think you understand how a can opener works, try to draw a diagram of a can ...

Being a leader is a little like being a parent. You have all the best intentions of how great you will be and how you will avoid the mistakes you see other people make.

But, people in a leadership role find it is not that easy; they have too much to do and not enough time; they don't p...

They are the opposite of straightforward people. They are very hesitant about the validity of their own desires and that is why they are not capable of letting the people around them know how they really feel.

• They appear to agree with everything you are saying, but ...