No One's Crazy

Ask open-ended questions that invite people to tell stories, rather than one-word answers.

Instead of "How was your day?" try, "What did you do today?" Other open-ended questions to try:

• "What's your story?"
• "What's the ...

• We all have some sort of model(s) of how the world works and what's true and what's not
• That's what we're always doing - building models so we can act in it with intention

Everyone looks at money through the lens of their past experiences.

You can read what it was like to lose everything during, say, The Great Recession, but you will never bear the emotional scars of those who survived it and are now afraid to invest again. It’s impo...