The Communication Ladder: Respecting Focus Time - Deepstash
The Communication Ladder: Respecting Focus Time

The Communication Ladder: Respecting Focus Time

The perfect Team Communication system operates like a ladder, with each rung representing increasing levels of urgency:

  1. Bottom rungs: Non-urgent channels like Project Management comments or emails (12-24 hour response).
  2. Middle rungs: Messaging apps with clear urgency indicators (6-hour response).
  3. Top rungs: Phone calls and in-person interactions reserved for truly urgent matters.

This protocol naturally encourages team members to think twice before interrupting others, creating a culture that respects everyone's focus time while ensuring urgent matters still receive immediate attention.

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