Effective decision-making requires gathering diverse perspectives across organizational levels. When implementing a new CRM at a financial services firm, we discovered critical workflow requirements by interviewing frontline staff that weren't on executives' radar. Balance quantitative metrics (costs, timelines) with qualitative insights (team readiness, cultural fit) while examining similar past initiatives for valuable lessons.
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A Chief Transformation Strategist helping companies to grow from caterpillar companies with transformation ideas to accelerate metamorphosis into smooth, airy and volatile butterfly organizations.
This post is to get deeper and talk about process of decision-making.
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