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How to focus on the present moment
How to cultivate empathy and understanding towards others
How to set personal and professional goals
As humanity, we have been through different times of crisis, but for the huge part of the current workforce, it’s the first major crisis as they weren’t workers in 2007 during the Great Recession. This is something to have in mind when dealing with the New Normal.
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One thing to remember is that future-back thinking must not replace present-forward thinking — they should always be complementary.
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While at the beginning of the lockdown, customers were more forgiving as far as user experience is concerned, now it’s no longer the case.
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Whether it’s an external or internal customer, those are the people that pay your paycheck if you work in the innovation field.
Innovation teams now have the responsibility for increasing the chances of building products and services that succeed in the market...
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Agile methodologies have become a must for innovation labs and product teams. Companies have come to understand that they need to find a way of validating their ideas fast instead of engaging in months’ worth of development to discover they have built a product that no o...
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In the beginning, we had no clue how long the crisis was going to last, and the best we could do was to come up with a hypothesis:
“If I were a customer stuck at home, working remotely for weeks...
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"Blindly following the maxim that good managers should keep close to their customers can sometimes be a fatal mistake."
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Companies that not only haven’t stopped hiring during the crisis but also secured the future of their top team players are the ones that are going to have the advantage in rolling out the most innovative products and services.
The r...
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Some users were hooked on the idea of online shopping and may prefer to keep doing it, and offering only offline shopping might not be a viable option anymore.
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Relationship problems during a crisis have only exacerbated, as people live in different countries while being under the same roof.
The current times are such that people already prone to depression, anxiety and stress are being triggered easily, and may not be aware of the internal dynami...
Everyone looks at money through the lens of their past experiences.
You can read what it was like to lose everything during, say, The Great Recession, but you will never bear the emotional scars of those who survived it and are now afraid to invest again. It’s impo...
Schools are supposed to be able to adjust to their students' needs and requirements throughout the year.
Especially in times of crisis, the technique called social-emotional learning is a must that schools have to integrate into their teaching system: acknowledge the experiences that stud...
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