Learn more about communication with this collection
How to write clearly and concisely
How to use proper grammar and punctuation
How to structure a business document
Chunking Information
The human brain has only a small amount of short-term memory, with the average brain holding only about seven chunks of information at a time, for about 20 seconds.
One can make use of chunking related items together and using clear headers and sections to enhance clarity. Breaking large paragraphs into smaller chunks of information makes them easy to retain for the reader.
122
317 reads
MORE IDEAS ON THIS
Front Loading The Crucial Stuff
If we aren’t talking about the important stuff from the word go, people stop paying attention, usually in about 10 seconds.
Newspaper headline stories follow the ‘inverted pyramid’ technique where the most critical information is on the first paragraph. One can or...
122
380 reads
Writing Visually
Describing or showing is often better than telling. Visual stories have a high impact value in this attention-deficit age.
One can use visual aids like screenshots(annotated) to get the point across in a clear, informative way. This is helpful while providing step-by-step ...
143
491 reads
Drowned In Information
Our coworkers are often not able to read or understand our messages due to the sheer barrage of information already trying to get their attention. There are text messages, emails, document updates and other notifications vying for eyeballs and mindshare.
To be successf...
123
698 reads
Writing In Plain English
Just like various accessibility features like auto-complete and voice control, initially made for the disabled, are now widely used by all, it is good to provide information in a simple manner (8th-grade level language) to be easily readable.
It also helps to write...
129
716 reads
A Clear And Prominent Call To Action
Eye-tracking software shows that the brightly coloured, large button often is the most noticed one. We can utilize this trick to showcase the important information in a clear, non-cluttered format, highlighting or formatting it in such a way that the coworkers have no doubt about what is requ...
119
315 reads
Don’t Make Them Think
The more tools, options or details a reader has, the less likely they are to use the same. More stuff only adds clutter and reduces clarity.
As people only read about 20 percent of the words they encounter, it makes sense to get rid of vague, rambling emails and present the reader ...
126
345 reads
Begin With The End
The interface designers at Amazon are experts in providing an intuitive, often exciting digital experience. They start with the end goal in mind and ask the following questions:
- What is the problem that we are trying to solve?
- Who are our users and what are they...
144
468 reads
The Art Of Research
We all see product and service makers ask for ratings, feedback and check-ins in order to improve their service better.
A business writing can also follow the same user-experience feedback process to improvise their content, clarity or tone.
111
369 reads
Skimmable Information
Most of us read in an F pattern over the computer screen or mobile, where we skim information and read less and less as we scroll down the page. Professional writers use eye-catching headers, which are left-oriented and assist the eye ball movement of the reader.
We can use the sa...
123
305 reads
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Working Memory
- what you're immediately & consciously processing in your mind
- through its connections to other parts of your brain, you can access long term memories
- holds only about 4 chunks of information (researchers said 7 in the past)
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