- Push other activities from your mind, and be present in the discussion. This tells the other person that you’re ready for the conversation.
- Keep a neutral expression that simply says, “I’m listening.” We tend to physically react to what we hear and it disrupts our ability to listen and the other person’s ability to be heard.
- Offer uninterrupted speaking time. Well-intended or not, interruptions makes effective communication impossible.
- Repeat back succinctly and ask validating questions to make sure you heard the speaker correctly.
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