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Top 7 TED Talks On Customer Success

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Fear is the default for many people

Fear is the default for many people

Fears can keep us safe throughout our lives. We lock our doors at night and check for ticks after a hike. But fears can also hold us back - especially at work. We may wonder which valuable ideas got left behind because we couldn't find the courage to speak up.

There is nothing wrong with being afraid, but fear should not rule us.

104

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It is natural to feel afraid

The emotion we feel when we see a fire is the same feeling we have when we need to have a difficult conversation - it keeps us safe.

We will never stop being scared in this world. Fear doesn't make you weak. But if we give fear power in our lives, it can stop us from doing what we'...

98

591 reads

Normalise the idea of fear

We can create monsters of our fears in our heads.

  • We have to stop giving fear power. We do that by saying, "I'm afraid, but I'm going to do it anyway."
  • Saying your fears out loud or writing them down helps - you see how small the fear really...

107

543 reads

When to speak up

When you have to do something difficult, ask yourself these questions to determine if you're impulsive or need to speak up.

  • Do I really mean it, or do I just want to hear my own voice?
  • Can I defend it if I'm challenged on it?
  • Can I say it thoughtfully?

112

580 reads

Overcome the fear of being your true self

Being an authentic person means having specific opinions and values, and people who have different values will not like what you say or do.

To overcome the fear of being your authentic self:

  • Show that excellence is not tied to external packaging.
  • Bring yourself to wor...

100

551 reads

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