→ People respond instead of think.

When someone shares their first thoughts, we frame what we say next based on a response to that.

→ We run with tangents.

One person’s opinion can easily send us off into a tangent or in a certain direction.

→ Some people don’t speak at all.

Introverts don't speak, and extroverts don’t stop thinking out loud.

→ Our Fast Thoughts Stop Us From Listening.

Our pace of inner speech at 4000 words/minute prevents us from listening, formulating a response first.

Meetings can be completely sidelined in the first 30 seconds.

The deal is this: The first speaker sets the tone for the rest of the conversation, anchoring the entire conversation.

After the first speaker sets the tone, the second ...