The Inevitable Wait Time - Deepstash
The Inevitable Wait Time

The Inevitable Wait Time

Any customer-service oriented company knows that managing wait times are crucial for their customer satisfaction and bottom-line. Whether on the phone, at the checkout counter, or in a restaurant, long wait times lead to a subpar customer experience and a drop in sales.

Customers' patience can be psychologically manipulated by selective colour choices (like blue), temperature, or the visuals that surround them during their wait times.

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The biggest problem in life isn`t the problem itself, but how people act upon it.

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