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Do You Make These 3 Decision Making Mistakes - Insperity
3 steps that can help you make timely decisions
- Focus on the outcome. Decide what your goal is. Be able to describe it, in detail.
- Look at problems systematically. Consider the problem from all angles, including process, expectations, and resources. Talk to credible and reliable sources. Often, the people closest to the problem have additional insight that makes it easier to choose the best solution.
- Get to the heart of it. Make a list of the vital information you need. Once you have the information, prioritize it based on how it relates to your desired outcome.
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Key Ideas
Accept your emotions
Recognize what happened and how you feel. Suppressing your emotions will get you nowhere. It’s important to first focus on how you feel.
You can also journal your emotions or speak with a close confidante. Or you can go to therapy, of you think it's right for you.
Focus on the facts
Take a step out of the emotions and stress to really look at the facts of the situation. Try to look at the situation objectively and seek ways to work productively toward solving it.
Get an outside perspective, if you struggle with getting the facts in an objective manner.
Don't let it consume you
Once we’ve made what we’d call a bad decision, we give it a lot of meaning it does not inherently have.
So try to mentally separate yourself from the decision. Doing so can help you strip it of its power.
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Key Ideas
Effective communication
... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professional relationships.
Effective Communication is vital in business
- It helps to create effective brand messaging. It determines how your brand is perceived and also builds trust with customers.
- Customer service relies on good communication. "60% of consumers have stopped doing business with a brand due to a poor customer service experience." Microsoft’s 2016 Global State of Customer Service Report.
- It enables positive team relationships. Effective communication helps to unite teams and create a safe environment to express themselves.
It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.
Worst Communication Mistakes
- Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
- Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
- Assuming Instead of Asking More Questions.
- Using Negative Tone. Choose words carefully to eliminate negative reactions.
Avoiding Difficult Conversations.
Reacting, Not Responding.
Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.
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Key Ideas
Decisions Using Our Instinct
Business leaders often make important decisions that defy any logical analysis. This process may be termed as a gut instinct, a hunch, or an inner voice.
Our emotions and feelings may be an essential component of a good decision, which is often neglected in the calculative methods usually deployed to solve complex problems.
Patterns In Randomness
Our gut instinct or intuition can come in many forms, like detecting patterns in places where other people only see randomness or having a sudden flash of brilliance which goes against the grain but feels right.
Gathering enough data to make a rational decision also takes up a lot of time, and in today's fast-paced world, by the time one procures all data, the decision becomes antiquated.
Subconscious And Conscious Brain
Our subconsious mind continuously processes information, even when we sleep, which our conscious mind finally learns or infers, lighting a bulb inside us.
We know the gut feeling is true because our 'right brain'(intuition and emotion-based) already knew the revelation that our left brain (logic and consciousness-based) now has come to know.