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Handling Difficult People

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How to communicate effectively with difficult people

How to handle conflict

How to stay calm under pressure

Handling Difficult People

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The skilled use of humor ...

The skilled use of humor ...

  • gets a point across
  • lightens a mood
  • is better than therapy for brightening the workplace and energizing all who may come your way.

The good use of humor in business is a gift - the correct use of humor is a finely tuned instrument.

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Good and bad humor

  • Good Humor is Inclusive.
  • Good Humor Promotes Bonding.

  • Bosses and managers who use self-deprecating humor are considered more approachable and human.
  • Bad Humor Is Poison and can affect an employee’s performance or future.

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harzaa

I like movies and books. I eat the pizza crust. Coffee addict.

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