Discover Alaska Airlines Name Change Policy is useful for passengers, who need to correct a name on a ticket either due to a typo or legal change. However, the process is inconveniently documented and charged with a fee even for minor corrections. The policy ensures TSA compliance, but many people feel that the fees charged are unnecessary for minor changes. More flexibility could be provided, like not charging for simple mistakes and online processes, which would definitely make the customer experience less frustrating.
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