Learn more about personaldevelopment with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
Key questions to consider
- What is the current theory in use?
- How does it differ from proposed strategies and goals?
- What unspoken rules are being followed, and are they detrimental?
- What could change, and how?
- Forget the details; what’s the bigger picture?
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Single & Double Loop Learning
The first time we aim for a goal, follow a rule or make a decision, we are engaging in single loop learning.
If we question our approaches and make honest self-assessments, we shift into double loop learning. Here we assess our biases, question our mental models, and look for a...
287
1.12K reads
The Key to Double Loop Learning
Push the single loop to the point of failure, to strengthen how you act in the double loop.
- Stop getting defensive. Instead, collect and analyze relevant data, draw conclusions and test them.
- Change your mental models. Problem-solving isn’t a linear process w...
297
767 reads
How Success Becomes an Impediment
Many skilled people excel at single loop learning where they become accustomed only to success.
They aren’t used to failing, so they struggle to learn from their mistakes and often respond by blaming someone else.
“their ability to learn shuts down precisely at the momen...
243
730 reads
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Losing your job: consider the bigger picture
Losing a job and being unemployed impact your mood, affect how you look for work and your chances of success. It is important to understand the emotional and psychological factors that could be hindering your efforts.
But this moment gives you an opportunity to consider the bigger ...
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