Learn more about communication with this collection
How to align stakeholders
Best practices in product management leadership
How to create value together
Convey genuine appreciation
Actively project warmth and high energy. People like you when they feel liked by you.
To make it clear you’re interested in the other person, think about what they know that you don’t. What do you actually want to learn in the interaction? Focus on that so that they can walk away knowing they added value too.
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Listen with intent
Being a good listener is about two things:
- Demonstrating that you’ve heard exactly what was said by the other person.
- Encouraging them to continue. This breaks down into what’s called “backchanneling” — offering short, enthusiastic responses as the other person t...
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Use humility markers
Acknowledging your own fallibility and human imperfection can go a long way toward making yourself relatable. Especially if there’s a power dynamic where someone is asking for your advice, attention or help, you want to put the other person at ease.
Taking the time to call or meet...
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Ending on a positive note
End every meeting or conversation with the feeling and optimism you’d like to have at the start of your next conversation with the person.
Assume you’re going to run into everyone again.
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Prepare in advance
If you want to connect with someone professionally to move your goals forward, you need to know exactly why you care about that person or their company. And you need to know how to articulate it succinctly.
If you know you’re headed into a call or event and want to make a good impre...
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Offer unvarnished honesty
There are a lot of reasons why people don’t share what they truly think in professional situations.
Just remember to root your honesty in what will actually have utility for the other party. This will set a good tone for all future conversations.
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Blue-sky brainstorm
Maybe you can’t provide what someone is looking for. But, if you can change the angle or way they’re thinking about something by openly brainstorming with them, you make them feel like they got something special and unexpected.
It’s key that you’re brainstorming with them, not for t...
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Other curated ideas on this topic:
Pay More Attention to the Moment
Some tend to spend the bulk of a conversation analyzing instead of paying attention to what a person is actually saying. They then walk away from a conversation with a drastically different view of what happened than the person they were talking to.
Pay more attention to the conversation as a ...
Emphasize connection over content
Talk to persuade, not just to inform.
Rattling off facts and figures and talking at the audience isn't effective if they aren't interested in what you are saying.
Be clear about what you want the audience to walk away with when they leave and use th...
8. Be A Good Listener
But how do you listen? Effective listening is about more than just passively receiving information. Instead, you need to show the other person that you’re listening.
The following body language shows that you’re listening:
- Turning toward the person (don’t stare ...
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