Learn more about communication with this collection
How to align stakeholders
Best practices in product management leadership
How to create value together
Prepare in advance
If you want to connect with someone professionally to move your goals forward, you need to know exactly why you care about that person or their company. And you need to know how to articulate it succinctly.
If you know you’re headed into a call or event and want to make a good impression on certain people, create mini dossiers for them.
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Convey genuine appreciation
Actively project warmth and high energy. People like you when they feel liked by you.
To make it clear you’re interested in the other person, think about what they know that you don’t. What do you actually want to learn in the interaction? Focus on that so that they can...
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Listen with intent
Being a good listener is about two things:
- Demonstrating that you’ve heard exactly what was said by the other person.
- Encouraging them to continue. This breaks down into what’s called “backchanneling” — offering short, enthusiastic responses as the other person t...
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Use humility markers
Acknowledging your own fallibility and human imperfection can go a long way toward making yourself relatable. Especially if there’s a power dynamic where someone is asking for your advice, attention or help, you want to put the other person at ease.
Taking the time to call or meet...
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Ending on a positive note
End every meeting or conversation with the feeling and optimism you’d like to have at the start of your next conversation with the person.
Assume you’re going to run into everyone again.
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Offer unvarnished honesty
There are a lot of reasons why people don’t share what they truly think in professional situations.
Just remember to root your honesty in what will actually have utility for the other party. This will set a good tone for all future conversations.
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Blue-sky brainstorm
Maybe you can’t provide what someone is looking for. But, if you can change the angle or way they’re thinking about something by openly brainstorming with them, you make them feel like they got something special and unexpected.
It’s key that you’re brainstorming with them, not for t...
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Tailor Your Answer to the Question about Yourself
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Leadership And Inspiration
Even if you're part of a collaborative team or partnership, leadership training is required to move the goals of the group forward. Employees need someone to look up to, kids need someone to emulate, and everyone needs someone to steward the execution of the vision.
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