- Don’t look for solutions immediately; Keep redefining the problem until you arrive at the root cause.
- Don’t try to guess the solution; try to understand how the obstacles, or challenges manifest first.
- Gather datato analyze all potential root causes.
- Consider all options,regardless of how irrelevant they currently appear.
- Find a way to connect the dots.Make better analogies. One good analogy is worth three hours of discussion.
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