Customer is king - Deepstash
Customer is king

Customer is king

The old 4 Ps framework must now be replaced by the 4 Cs framework focusing on customer value, cost, convenience and communication.

  • Customer value: Forge long term enviable customer base. One such example could be Apple.
  • Cost: Price of the product is not the only cost. Effort and time involved in acquiring, setting up, using, storing, and disposing of a product is as important. Lower it.
  • Convenience: Make your product as easy as possible for the customer to purchase and acquire.
  • Communication: Ensure that the relevant information reaches the right consumers

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govindmenon

A thinker, dreamer and reading enthusiast

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