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How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
This method forms a circular process, which you can continually put into action to adapt your marketing strategy to the ever-changing market.
All marketing can be categorized into one of three types: responsive, anticipative, or need-shaping.
Marketing’s job is never done. It’s about perpetual motion. We must continue to innovate every day.
If you intend on bringing a new product to market that claims to fulfill a consumer need, then you actually need to know what that need is.
This is the method that Toyota used when it deployed researchers to hang around supermarket parking lots and watch customers load groceries into their cars. Based on the observed difficulties people were having, Toyota redesigned their cars’ trunks to have more space and allow for easier sliding of bags.
If you supply menstrual products, then your marketing is obviously only going to be effective on part of the population; it’s this group that you want to target.
If the target market you choose is too narrow, you risk not having enough customers to be able to service the market profitably.
The profitability of a target market depends on a number of factors – like how many people belong to that market, what their average income is, and how well their needs are currently being met.
_Build something 100 people love, not something 1 million people kind of like_
The old 4 Ps framework must now be replaced by the 4 Cs framework focusing on customer value, cost, convenience and communication.
It’s essential to figure out what went wrong and what went right in order to make corrections and improvements in the future. The most rigorous and effective way to do this is to perform a marketing audit.
To begin a marketing audit, start by making a list of all the marketing activities your firm engages in. Some areas to consider could be “targeting”, “product pricing”, “product management,” and so on. Auditing about 8 such categories should give one a good idea as to how one's marketing could bring success to the product and ultimately to one's company.
If you fail to plan, you are planning to fail
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