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How to handle and learn from mistakes
The benefits of psychological safety in a workplace
The importance of empathy and active listening
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The Nitpickers
- Nitpickers tend to overlook the positive and focus on the smallest mistakes, often missing priorities and the bigger picture
- Over-correcting can drive people to discouragement and despair
- To help people excel, be patient with their errors
- Looking for the wrong is the easy way (most of the time)
- The wise takes considerable time to find the right occasion and the right words to say correct a mistake or give a recommendation
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The Hypersensitive
- They use the power of emotion as a weapon to intimidate others and get what they want.
- They put people in a negative guilt position by being easily offended.
- When dealing with the hypersensitive, do not be manipulated but remember to be loving.
- Watch your own emotions...
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The Actor-Observer Bias
Our own behaviour appears reasonable to us, and any mistakes that we make are easily attributed to other factors. However, if the same mistake is made by a third person, our tendency is to judge them as incompetent or inconsiderate. This is known as The Actor-Observer Bias.
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