Define the problem
Ask people to explain it to you a few times. Keep asking questions to really get to the root of the problem.
Then go ahead and explain the problem to someone else, just to make sure you really understand it. Often times, simply formulating the problem and explaining it to others can help you understand it better. And that is the first crucial step to solving a problem.
Knowledge is knowing a tomato is a fruit; Wisdom is not putting it in a fruit salad.
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