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How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
One area that we've put a lot of focus on is diversity, an area that has been a problem area for the software profession throughout my time in it. We've made good progress in this area, particularly with the role of women, but we still have a long way to go.
5
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The model was stolen from Ben & Jerry's - the ice cream company. It says that there are three pillars to a company: Sustainable Business, Software Excellence, and Social Justice[1] . Each pillar has...
5
62 reads
The Sustainable Business pillar is about ensuring we have a financially viable business. We've done pretty well on this one over the years, which is why we are still around. We've now weathered two recessions - and I've always considered that a company's performance in a recession is where you fi...
5
17 reads
The Software Excellence pillar is one that in broader terms I'd call a Professional Excellence pillar. It's about doing what you do really well. For Ben & Jerry's this was about making really good ice-cream, in our case it's about being really good at delivering valuable software. This pillar is ...
5
86 reads
pillar is about looking more broadly at our impact as a company - are we making the world a better place? There are those who think such a question is irrelevant for a company - a commercial enterprise is there to make money, full stop. By this test it's okay to sell whatever anyone will buy, ev...
5
14 reads
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