Learn more about product with this collection
How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
Ensure everyone understands (and agrees on) the problem
It’s immensely helpful to reiterate the problem being solved before showing any work in a critique.
Vocalizing the problem and context for the work—and why it’s a problem or idea worth tackling in the first place—helps establish a foundation from which productive feedback can be given
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Establish clear roles
Everyone in a critique has a role they must play. The three roles we rely on are presenter, audience, and facilitator.
- The presenter is the individual sharing work, their role is to: Succinctly describe the problem bei...
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4. Laptops (and phones) stay closed
The point of a critique is to explore problems, nurture ideas, and grow the team, primarily through listening and asking questions.
You can’t accomplish this goal if you’re constantly checking your phone or working on your computer (or checking Facebook).
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Focus on feedback, not criticism
It’s important to know the difference between helpful feedback and unhelpful criticism.
If the goal of critique is to help move solutions forward and empower the team, feedback should primarily be presented in the form of exploratory and guiding questions, with an intent of...
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Getting ready for 1:1 conversation
The most productive one-on-ones have some kind of structure, which requires you to do some prep beforehand. Basically, don’t just show up and chat—you’ll lose precious time in rambling conversations.
- Is this time-sensitive? If it’s urgent, don’t wait for your next meet...
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