It’s immensely helpful to reiterate the problem being solved before showing any work in a critique.
Vocalizing the problem and context for the work—and why it’s a problem or idea worth tackling in the first place—helps establish a foundation from which productive feedback can be given
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How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
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Similar ideas to Ensure everyone understands (and agrees on) the problem
The most productive one-on-ones have some kind of structure, which requires you to do some prep beforehand. Basically, don’t just show up and chat—you’ll lose precious time in rambling conversations.
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