The great problem tech and media have

The problem of abuse is the greatest challenge the web faces today. It is greater than censorship, regulation, or monetization. It is a problem of staggering magnitude and epic scale, and worse still, it is expensive.

Abuse doesn't just mean the obvious: violent threats. It also means the endless bickering, the predictable snark, the general atmosphere of little violences that permeate the social web…and the fact that the average person can’t do anything about it.