Stay Proactive, Not Reactive

  • When you feel angry and upset with someone, take a deep breath and count slowly to ten. In most circumstances, by the time you reach ten, you'll figure out a better way of communicating the issue.
  • Try to put yourself in the difficult individual’s shoes, even for just a moment. For example, consider the person you’re dealing with, and complete the sentence: “It must not be easy…. ”

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