Learn more about timemanagement with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
Own your goals
Once you’ve written down a company or a team goal, two questions arise. Who is responsible for the goal (accountability), and how do you review the results (performance review)?
These goals are designed to try new things, experiment and break old habits. It’s reaching for the moon and landing among the stars.
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Tracking goals with meetings
Track your progress towards said goal week by week. This is called continuous performance review.
Weekly status meetings are used in most companies. But you have to be careful with them as they can become pointless very easily if you haven’t set clear goals first.
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Goals should get measured
Two-thirds of senior managers can’t name their firms’ top priorities and more than 80% of small business owners don’t keep track of business goals.
So the problem is that while companies probably have some sort of goals, the progress towards those goals is not measured.
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Having an impact every day
Christina Wodtke, author of “Radical Focus”, has said that success is not checking a box. It’s having an impact.
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One minute GOALS
1. Develop CLEAR goals together with your team members.
- What need to be done?
- By what due date?
- Show what a good performance is
2. Write them down in a single page.
3. Review them daily
- Does my behaviour match the goals?
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