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How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
Track your progress towards said goal week by week. This is called continuous performance review.
Weekly status meetings are used in most companies. But you have to be careful with them as they can become pointless very easily if you haven’t set clear goals first.
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Christina Wodtke, author of “Radical Focus”, has said that success is not checking a box. It’s having an impact.
Two-thirds of senior managers can’t name their firms’ top priorities and more than 80% of small business owners don’t keep track of business goals.
So the problem is that while companies probably have some sort of goals, the progress towards those goals is not measured.
Once you’ve written down a company or a team goal, two questions arise. Who is responsible for the goal (accountability), and how do you review the results (performance review)?
These goals are designed to try ne...
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