Learn more about marketingandsales with this collection
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How to improve customer experience
Many SaaS companies leave money on the table by relying on organic growth and failing to develop a relationship between the organization and the product.
The best way to complement bottom-up growth is to have a top-down account sales strategy. Let users spread your solution across the organization. But, while that is happening, work on developing strategic relationships with high-level decision makers in the organization.
Land and expand is about transforming your product from a tool that some employees use, to a solution that the organization has adopted.
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MORE IDEAS ON THIS
If you have a great product, it will grow organically inside the company. User #1 will tell a colleague, then they will invite more colleagues, and soon your product will spread throughout the organization.
It’s great to have this network effect inside an organization, but organic u...
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Land and expand is a long-term strategy that requires patience and resources. As such, you should assign it KPIs so you can track and monitor its impact.
KPIs can include:
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In sales, “Land and Expand” is a strategy to land a customer with a small deal, and then sell into the organization to expand your footprint to more seats, additional departments or more products and services.
Land and expand plays out like this in a SaaS:
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In sales, “Land and Expand” is a strategy to land a customer with a small deal, and then sell into the organization to expand your footprint to more seats, additional departments or more products and services.
Land and expand plays out like this in a SaaS:
Top-down learning is understanding the big picture. It allows you to put the main ideas into a big-picture map to understand how the information fits together.
Bottom-up learning, called "chunking" describes pieces of information that are linked together through meaning or use. Much of lear...
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