The Difference between CX and CS
- Location in the customer journey - Customer Experience (CX) begins before the consumer is knowledgeable that they are in the buying journey; while Customer Success (CS) places the spotlight on the post-sale time frame.
- Team goals - When CX contends to build an overall positive relationship and experience with the customer, CS strives to assist the customer to get the most out of a specific product or service.
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