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Don’t try to fix the difficult person
Accept them exactly as they are.
Accept that they are unable to change, at least at this point in time. Unless you see real change — proof that this person is making an effort to listen and meet you halfway — you can assume that their behavior is what it has always been.
866
5.85K reads
MORE IDEAS ON THIS
Some topics are off-limits
History and experiences should tell you that some subjects should be avoided at all costs.
If your experience dealing with certain issues has left you stressed out or emotionally depleted, it's best to avoid the discussion until a time when both parties are willing to move it forwar...
683
2.69K reads
Be present and direct
Try to avoid getting into a fight-or-flight response, which inevitably leads to becoming defensive.
- Be direct and assertive when you express yourself.
- Stay focused on how you respond.
- Know when the discussion or argument has accelerated to the point of no re...
846
4.25K reads
Watch for trigger topics
Inevitably there will be topics that represent points of disagreement and disharmony. Know what these topics are, and be extremely aware when these are brought up.
Be prepared to address these issues in a direct, non-confrontational way or to deflect the conflict if the atmosphere becom...
696
2.98K reads
It’s not about you
Usually, arguments initially center around a specific topic/disagreement/response that made a person upset. If allowed to continue, the argument can become heated, accelerating quickly to personal attacks.
Make a concerted effort to imagine it unfolding before it actually does — and then...
711
2.95K reads
Encourage difficult people to express themselves
Let them fully state their point of view about the issue/conflict/problem without interruption. What do they feel people misunderstand about them? What do they want or expect from others?
The idea is to remain as neutral as possible. Just listening may be enough to allow some...
781
3.43K reads
Your own well-being comes first
Never allow any personal interaction or relationship to infringe upon or challenge your own well-being.
Visualize your boundaries, that protective territory between you and someone else.
793
3.5K reads
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Diffusing difficult situations
- Avoiding challenging conversations allows room for assumptions and continuing negative behavior.
- Meet with the person to understand their concerns.
- Listen without expressing your opinion or point of view.
- If there is high emotion involved, respect...
Debating: The Three Strategies To Cool Off The Other Person
- Agree with them: Find the common point where you can agree with the other person.
- Help them with their argument: They will be surprised if they see you taking their side and proving yourself wrong. This is a disarming tactic that shows you are not ...
Strategies to handle difficult people
- Separate the person from the behavior. It will allow you to identify your own limits and find what aspect of a person's behavior troubles you. "I find you obnoxious" vs. "The idea you suggested does not consider..."
- Widen your perspective....
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