Learn more about communication with this collection
How to communicate effectively with difficult people
How to handle conflict
How to stay calm under pressure
Accept them exactly as they are.
Accept that they are unable to change, at least at this point in time. Unless you see real change — proof that this person is making an effort to listen and meet you halfway — you can assume that their behavior is what it has always been.
923
7.05K reads
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Try to avoid getting into a fight-or-flight response, which inevitably leads to becoming defensive.
900
5.41K reads
Never allow any personal interaction or relationship to infringe upon or challenge your own well-being.
Visualize your boundaries, that protective territory between you and someone else.
850
4.51K reads
Inevitably there will be topics that represent points of disagreement and disharmony. Know what these topics are, and be extremely aware when these are brought up.
Be prepared to address these issues in a direct, non-confrontational way or to deflect the conflict if the atmosphere becom...
737
3.97K reads
Usually, arguments initially center around a specific topic/disagreement/response that made a person upset. If allowed to continue, the argument can become heated, accelerating quickly to personal attacks.
Make a concerted effort to imagine it unfolding before it actually does — and then...
756
3.86K reads
Let them fully state their point of view about the issue/conflict/problem without interruption. What do they feel people misunderstand about them? What do they want or expect from others?
The idea is to remain as neutral as possible. Just listening may be enough to allow some...
836
4.47K reads
History and experiences should tell you that some subjects should be avoided at all costs.
If your experience dealing with certain issues has left you stressed out or emotionally depleted, it's best to avoid the discussion until a time when both parties are willing to move it forwar...
726
3.6K reads
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Fixers find it difficult to accept that people are allowed to be upset. They try to keep making things "all right". It is a conversation killer because sometimes people just need to express their sadness, grief, or other negative emotions.
Fixers might be this way because...
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