deepstash

Beta

A Counterintuitive Way To Diffuse Difficult Situations

Diffusing difficult situations

Diffusing difficult situations
  • Avoiding challenging conversations allows room for assumptions and continuing negative behavior.
  • Meet with the person to understand their concerns.
  • Listen without expressing your opinion or point of view.
  • If there is high emotion involved, respectfully suggest that you meet again at a later time once everyone has reflected upon the challenge at hand. 
  • Focus on the goal of arriving at a beneficial and positive conclusion.

147 SAVES


This is a professional note extracted from an online article.

Read more efficiently

Save what inspires you

Remember anything

IDEA EXTRACTED FROM:

A Counterintuitive Way To Diffuse Difficult Situations

A Counterintuitive Way To Diffuse Difficult Situations

https://www.forbes.com/sites/forbescoachescouncil/2018/07/27/a-counterintuitive-way-to-diffuse-difficult-situations/

forbes.com

3

Key Ideas

Diffusing difficult situations

  • Avoiding challenging conversations allows room for assumptions and continuing negative behavior.
  • Meet with the person to understand their concerns.
  • Listen without expressing your opinion or point of view.
  • If there is high emotion involved, respectfully suggest that you meet again at a later time once everyone has reflected upon the challenge at hand. 
  • Focus on the goal of arriving at a beneficial and positive conclusion.

Your attitude is crucial

Regardless of whether you are right or wrong, your attitude will determine the outcome of any contentious experience. It’s incredibly important to have a peaceful state of mind before entering into a potential conflict situation.

Choose your words wisely

  • Stay away from starting sentences with “you." 
  • Hear the other person out first. Don’t apologize, but acknowledge that there is a problem. 
  • Ask questions for clarity, and be sure that you understand all the facts before you proceed with a resolution. 
  • If you need to clear the  a false accusation, do so concisely. You can say, “I would like to present information that may clear up this matter.”

EXPLORE MORE AROUND THESE TOPICS:

SIMILAR ARTICLES & IDEAS:

Embrace conflict

Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.

  • If you notice a conflict between employees, encourage them to work it out.
  • If a ...
Resolving conflict
  • Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear. 
  • Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting. 
  • Resolution is possible only when you find points of agreement
  • Guide the conversation without taking sides. 
  • Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.

Leadership and conflict go hand-in-hand

Conflict in the workplace is unavoidable. While you can try and avoid conflict (bad idea), you cannot escape conflict. 

The ability to recognize conflict, understand the nature of...

Unresolved conflict

 ... often results in loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.

Leaders who don’t deal with conflict will eventually watch their good talent walk out the door in search of a healthier and safer work environment.

2 Major causes of conflict
  1. Communication: Conflict due to the lack of information, poor information, no information, or misinformation. Clear, concise, accurate, and timely communication of information will help to ease both the number and severity of conflicts.
  2. Emotions: Letting emotions drive decisions. Don't place emotional superiority ahead of achieving your mission.

one more idea

Albert Einstein

"Reading, after a certain age, diverts the mind too much from its creative pursuits. Any man who reads too much an..."

Albert Einstein

"Our brains evolved to learn by doing things, not by hearing about them. This is one of the reasons that, for a lot of skills, it’s much better to spend about two thirds of your time testing yourself on it rather than absorbing it."

"Our brains evolved to learn by doing things, not by hearing about them. This is one of the reasons that, for a lot of skills, it’s much better to spend about two thirds of your time testing yourself on it rather than absorbing it."

Telling Others About Your Pursuit

It can keep you accountable, but it can also lead to a false sense of completeness. One way to avoid sabotaging yourself is to state your goal as a commitment rather than progress towards the finished product.

5 more ideas