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Weston A.

@wesiaa27

Diffusing difficult situations

Diffusing difficult situations
  • Avoiding challenging conversations allows room for assumptions and continuing negative behavior.
  • Meet with the person to understand their concerns.
  • Listen without expressing your opinion or point of view.
  • If there is high emotion involved, respectfully suggest that you meet again at a later time once everyone has reflected upon the challenge at hand. 
  • Focus on the goal of arriving at a beneficial and positive conclusion.

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IDEA EXTRACTED FROM:

A Counterintuitive Way To Diffuse Difficult Situations

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