Let them fully state their point of view about the issue/conflict/problem without interruption. What do they feel people misunderstand about them? What do they want or expect from others? The idea is to remain as neutral as possible. Just listening may be enough to allow someone to feel like they have the opportunity to say what’s on their mind.

Encourage difficult people to express themselves

Try to avoid getting into a fight-or-flight response, which inevitably leads to becoming defensive. <ul><li>Be direct and assertive when you express yourself. </li><li>Stay focused on how you respond. </li><li>Know when the discussion or argument has accelerated to the point of no return. If it gets to this point, stop the interaction, and leave the conversation.</li></ul>

Be present and direct

History and experiences should tell you that some subjects should be avoided at all costs. If your experience dealing with certain issues has left you stressed out or emotionally depleted, it's best to avoid the discussion until a time when both parties are willing to move it forward in a constructive way.

Some topics are off-limits

Never allow any personal interaction or relationship to infringe upon or challenge your own well-being. Visualize your boundaries, that protective territory between you and someone else.

Your own well-being comes first

Inevitably there will be topics that represent points of disagreement and disharmony. Know what these topics are, and be extremely aware when these are brought up. Be prepared to address these issues in a direct, non-confrontational way or to deflect the conflict if the atmosphere becomes too heated.

Watch for trigger topics

Usually, arguments initially center around a specific topic/disagreement/response that made a person upset. If allowed to continue, the argument can become heated, accelerating quickly to personal attacks.Make a concerted effort to imagine it unfolding before it actually does — and then nip it in the bud.

It’s not about you

Accept them exactly as they are. Accept that they are unable to change, at least at this point in time. Unless you see real change — proof that this person is making an effort to listen and meet you halfway — you can assume that their behavior is what it has always been.

Don’t try to fix the difficult person

Guide to help you understand what makes difficult people tick and how best to handle them.

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Handling Difficult People

Difficult people are everywhere, like it or not. It's pretty certain that at some point in your life, you'll come across a challenging person and will have to find a way to deal with them. It would be easy to think, "Why bother?" if being around them causes you grief.

Encourage difficult people to express themselves

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