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Listen to Learn, Not to Be Polite
Listen from a place of curiosity, not generosity. True dialogue does not happen when we pretend to listen, and it certainly cannot happen if we are not listening at all.
If you ever finish a conversation and learned nothing surprising, you weren’t truly listening.
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Repeat Back What You Heard
Implement a process called active listening. Repeat back to the speaker what you heard.
If the speaker agrees that what you heard is what he or she intended to say, you can move on. If not, the speaker needs to reword their statement until the listener really does understand.
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Ask More Questions
Ask more questions than you give answers.
When you ask questions, you create a safe space for other people to give you an unvarnished truth.
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Wait until someone is done talking
Actually wait until someone is done talking before you respond.
The most difficult component of listening effectively is waiting for a period at the end of a sentence before formulating a reply.
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Quiet Your Agenda
Really listen to what someone else is trying to say.
We need information that is disconfirming, not confirming.
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Your Talk/Listen Ratio
Pay attention to your talk/listen ratio.
Strive for a 2:1 ratio of listening to talking.
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