Learn more about problemsolving with this collection
How to build positive relationships with colleagues and superiors
How to navigate office politics without compromising your values
How to handle conflicts and difficult situations in the workplace
Past decisions
Consider alternatives and prepare to be wrong--really wrong, not just slightly. And create an atmosphere in which people can disagree and bring up important points that might otherwise be glossed over.
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You're not as smart as you think
It wasn't an individual that got people to the moon. It was all of NASA.
There should be recognition of how many people really should be involved and the need for mechanisms to deliver smarter decisions.
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775 reads
There is safety in numbers
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638 reads
Bias is everywhere
Being aware of your own biases doesn't mean you will be free of them. You need a system that will help prevent your proclivities from taking control.
Rather refer to bias as "predictable mistakes" that people make when planning. For instance, getting anchored o...
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684 reads
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A Solution Served On The Plate
Leaders often say, “Don’t bring me problems, bring me solutions.” They want people to be constructive-- not to whine or complain.
But if people can only speak up when they have a solution, you’ll never hear about the biggest problems-- which are too complex for ...
The WRAP technique for decision making
- Widen your options: challenge yourself to consider alternatives.
- Reality-test your assumptions: run small experiments so you can know rather than predict which decision will work best for you.
- Attain distance before deciding with the try the 10/10/10 approac...
Lip signals
- Pursed lips: an indicator of distaste, disapproval, or distrust.
- Lip biting: signals people are worried, anxious, or stressed.
- Covering the mouth: used when people want to hide an emotional reaction.
- Turned up or down: When the mouth is sli...
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