Courageous but difficult customer conversations - Deepstash

Courageous but difficult customer conversations

Examples of difficult conversations:

  • The customer has decided not to renew yet to pitch as a last chance.
  • You and your team unexpectedly failed a customer, but you have a conversation and act in a way that will win their trust back.
  • If you're a leader, letting someone go.
  • Changing the topic to move from a tactical to a strategic discussion.
  • Taking responsibility for the team for any failures.

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jiltur

Higher education lecturer

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