The standard pricing set by Salesforce and many others years ago was the fixed, pay for seat model. You commit annually to a number of seats and are forced to make Tradeoffs as to who should and shouldn’t be on the system. The Salesforce sales and customer success teams then try to grow and Upsell. This has been the recipe for the last 10+ years and it worked.
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How to analyze churn data and make data-driven decisions
The importance of customer feedback
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