The surface is important. It’s where your product or service meets customers. Human beings are complex and fickle, so it’s impossible to predict how they’ll react to a brand-new solution.
Get that surface right, and you can work backward to figure out the underlying systems or technology. Focusing on the surface allows you to move fast and answer big questions before you commit to execution, which is why any challenge, no matter how large, can benefit from a sprint.
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Watch your habits, they become character and watch your character, it becomes your destiny.
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Conducting market research
Analyzing data to make informed decisions
Developing a product roadmap
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