Without documented process you’re going to stuck in tribal knowledge mode. Don’t stunt your growth, give yourself permission to set aside some quality time with Lucid charts to get things documented. It’s the only sure way to make things repeatable. The added benefit is you can use it as a powerful expectation setting tool when you combine it with your Service Promise. The clarity will enable you to know what is supposed to happen and when with confidence. Never underestimate the power of being able to properly set expectations.
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