Learn more about product with this collection
Mindfulness
Prioritization
Personal growth and development
Journey maps variations
- As-is vs To-be journey maps. The as-is state of a process is the “current” state. It’s how the process operates before we make any changes or improvements. The to-be process is the future state.
- User journey vs Customer journey maps. Sometimes your user can be a customer, and in other cases, customers are a completely different group of people
- Journey map vs Service blueprint. Where journey mapping focuses on exposing the end-to-end of your customer’s front-stage experience, blueprinting focuses on exposing the surface-to-core of the business that makes up the backstage and behind the scenes.
2
1 read
MORE IDEAS ON THIS
Why customer journey mapping?
Journey mapping is one of the most powerful tools designed to map how users reach their goals.
When done properly the value of journey mapping is immense:
- Understanding process: journey mapping forces you to think about the experience in a more struct...
2
3 reads
CURATED FROM
IDEAS CURATED BY
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates