Be a Good Listener

But how do you listen? Effective listening is about more than just passively receiving information. Instead, you need to show the other person that you’re listening.

The following body language shows that you’re listening:

• Turning toward the person (don’t stare ...

1. Push other activities from your mind, and be present in the discussion. This tells the other person that you’re ready for the conversation.
2. Keep a neutral expression that simply says, “I’m listening.” We tend to physically react to what we hear and it disrupts our abili...

You can’t remember everything, but at least remember people’s names. Repeating their names during the conversation is a good memory reinforcement. Also, listen with interest, pay attention, engage and be empathetic.

Don’t: check your cell phone or ...