2. Fulfilling UX generates consumer loyalty
Did you know that it costs five times more to attract a new customer than to enerate repeat business from a current one?
If your UX design provides a simple, hassle-free approach for your clients, they're far more likely to stick with you. Make brand loyalty a priority.
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Why is customer retention important?
70% of companies say it’s cheaper to retain a customer than acquire a new one. The old rule of thumb says it costs 5 times more to acquire a new customer than it did to retain one.
Engaged consumers buy 90% more frequently, spend 60% more per transaction, and are five times more likely to i...
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