The Origin Of Things…literally

The term “the customer is always right” is a phrase that was pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field, and even though it is still unclear who exactly came up with the phrase, this notion was used successfully by these men to run their businesses…then.

Today, the term has been overused and misinterpreted to mean “you can accept shitty behaviour from your customers, just to get their money”