Is the customer always right?: Ways to maintain solid customer relations - Deepstash
The Origin Of Things…literally

The term “the customer is always right” is a phrase that was pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field, and even though it is still unclear who exactly came u...

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Making sense of customer experience #business #customerservice

Is the customer always right?: Ways to maintain solid customer relations

bloopglobal.com

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What it really means is that the customer is important and has to be treated specially- like a king . This is essential in keeping customers because they are now equipped with a very powerful weapo...

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Always listen before you act

Everyone likes to be heard and understood and customers love this even more. Patience in listening, even to the silliest of complaints, ...

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What a customer thinks may be wrong, but what they feel can never be wrong. This is what makes the customer “always right”, because you can’t say someone is wrong for feeling one thing or another. ...

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When a complaint is made, or a situation arises, make sure to handle it on the spot. The faster a complaint is resolved, the more confidence your customers will have in your company’s services. Loo...

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Sometimes, a customer is wrong, no matter where you look at it from. These types of customers are mostly very rude in such situations or just create a nuisance. In such situations, you need to be a...

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Dealing with problems from customers is a very stressful experience, so it is important to take time off to calm yourself afterwards. Remind yourself that not all customers are that way and cheer u...

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