The term “the customer is always right” is a phrase that was pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field, and even though it is still unclear who exactly came up with the phrase, this notion was used successfully by these men to run their businesses…then.

Today, t...

Dealing with problems from customers is a very stressful experience, so it is important to take time off to calm yourself afterwards. Remind yourself that not all customers are that way and cheer up, especially if you’re able to resolve the situation as expected.

Remember to follow up on t...

What a customer thinks may be wrong, but what they feel can never be wrong. This is what makes the customer “always right”, because you can’t say someone is wrong for feeling one thing or another. Imagine how it feels to be told how you should be feeling. Annoying right? That’s exactly how it is ...

Always listen before you act

Everyone likes to be heard and understood and customers love this even more. Patience in listening, even to the silliest of complaints, can go a long way to improve your customer service experience.

If a customer’s complaints are ...

When a complaint is made, or a situation arises, make sure to handle it on the spot. The faster a complaint is resolved, the more confidence your customers will have in your company’s services. Look out for quick and simple solutions.

If an issue cannot be resolved immediately, explain the...