HERE ARE STRATEGIES TO IMPROVE YOUR OVERALL CUSTOMERS EXPERIENCE
Always listen before you act
Everyone likes to be heard and understood and customers love this even more. Patience in listening, even to the silliest of complaints, can go a long way to improve your customer service experience.
If a customer’s complaints are outrageous, out of context or just plain rude, try to stay mute. Take deep breaths and calm down. Smile and make sure not to avoid eye contact.
It is your responsibility to clear things up with the customer and leave a good impression about you, your company and its products and services.
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CURATED FROM
Is the customer always right?: Ways to maintain solid customer relations
bloopglobal.com
7 ideas
·224 reads
IDEAS CURATED BY
Making sense of customer experience #business #customerservice
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